Acceptable use and community reporting

What is not allowed

Users may not:

• Impersonate another person or operator
• Falsify verification evidence
• Manipulate payments or tickets
• Share or resell tickets outside approved rules
• Interfere with scanners or GPS
• Scrape or expose location data
• Submit knowingly false incident reports
• Harass passengers or drivers
• Use the service for unlawful or unsafe activity

Driver incident reporting

Driver incident reporting exists to improve operational awareness. Reports should be factual, brief, relevant to the route, and submitted only when safe. Reports may be limited, corrected, dismissed, or removed when stale, unsupported, abusive, or unsafe.

A report does not replace contact with emergency services.

What the final policy will define

The final policy should define investigation, restriction, suspension, appeal, emergency disclosure, evidence preservation, and operator responsibility. Enforcement actions must align with the terms, privacy notice, operator agreement, employment or contractor arrangements, and applicable law.

Related drafts

• Privacy notice
• Driver location tracking notice